All services IT consulting

IT that stays up and stays safe.

Audits, architecture, hosting and support retainers from one team. We find the weak spots, plan the fixes, then keep your sites, systems, email and devices running, backed up and secure, with a helpdesk your staff can reach.

Good for Growing SMEs · Offices and branches · NGOs and schools · Teams without IT · Online businesses

Business team meeting around a laptop showing a world map
Uptime & hosting Search GWGrace WanjiruAdministrator
Uptime & hosting
Uptime, 30 days99.97%
Sites and systems14
Incidents, September2
ServiceHostResponseStatus
yourcompany.co.ke Managed server 280 ms Up
erp.yourcompany.co.ke Managed server 410 ms Up
shop.yourcompany.co.ke Managed server 1.9 s Slow
Mombasa branch VPN Office router Timed out Down 6 min
Average response, ms
Wed Thu Fri Sat Sun Mon
Uptime, 30 days 99.97%
What you get

Advice first, then we run it.

We start with an audit of what you have, plan the fixes in plain language, then host, monitor and support it all on a monthly retainer. One team and one number to call.

01

IT and security audits

A clear report on your systems, accounts, backups and risks, with fixes ranked by urgency.

02

Architecture and roadmaps

Which systems, hosting and tools to keep, add or retire, and in what order.

03

Hosting we manage

Sites and systems on servers we run, with SSL, monitoring, updates and daily backups.

04

Data Protection Act readiness

Personal data mapped, access tightened, and your ODPC registration and policies prepared with you.

05

Helpdesk on retainer

Staff raise tickets by email or WhatsApp, with response times agreed in writing.

06

Email, domains and licences

Google Workspace or Microsoft 365, domains and DNS set up properly and kept renewed.

Inside IT Desk

Your IT on one screen.

Everything we look after for you, in one view: uptime, backups, security, tickets, devices and domains. Click through the modules to see what a monthly retainer covers.

Try it: open a module from the menu, click a record, filter the list.

IDIT DeskIT Desk
Uptime & hosting GWGrace WanjiruAdministrator
Uptime & hosting
Uptime, 30 days99.97%
Sites and systems14
Incidents, September2
ServiceHostResponseStatus
yourcompany.co.ke Managed server 280 ms Up
erp.yourcompany.co.ke Managed server 410 ms Up
shop.yourcompany.co.ke Managed server 1.9 s Slow
Mombasa branch VPN Office router Timed out Down 6 min
Average response, ms
Wed Thu Fri Sat Sun Mon

Uptime & hosting

Every site, system and server watched around the clock, with alerts.

4 features
  • Checks every minute, day and night
  • Hosting on servers we manage
  • Speed and load tracked over time
  • Monthly uptime report

Like what you see? Let us build yours.

We walk you through it on a call, map how your business works, and send a fixed-scope proposal in writing.

Custom built, not off the shelf. Every system we build is made to fit the client's needs: the modules, screens, wording and reports follow how your organisation works. The business, names and figures in this demo are examples.

Uptime & hosting

Systems that stay up.

Every site, system and server watched around the clock, with alerts.

  • Checks every minute, day and night
  • Hosting on servers we manage
  • Speed and load tracked over time
Uptime & hosting Search GWGrace WanjiruAdministrator
Uptime & hosting
Uptime, 30 days99.97%
Sites and systems14
Incidents, September2
ServiceHostResponseStatus
yourcompany.co.ke Managed server 280 ms Up
erp.yourcompany.co.ke Managed server 410 ms Up
shop.yourcompany.co.ke Managed server 1.9 s Slow
Mombasa branch VPN Office router Timed out Down 6 min
Average response, ms
Wed Thu Fri Sat Sun Mon
Uptime, 30 days 99.97% Sites and systems: 14
Backups

Backed up, and tested.

Daily backups of sites, databases and files, kept off-site and test-restored.

  • Daily backups, kept for 30 days
  • Copies stored off-site
  • Restore tests every month
Backups Search GWGrace WanjiruAdministrator
Backups
Last run, today02:47
Successful, 30 days99.6%
Last restore test28 Sep
BackupSizeKeptStatus
ERP database 3.2 GB 30 days Done 02:04
Website files 18 GB 30 days Done 02:11
Finance shared drive 146 GB 90 days Done 02:47
Laptop, Faith Chebet 22 GB 30 days Offline 3 days
Total backed up, GB
May Jun Jul Aug Sep Oct
Backupslive
ERP database 3.2 GB Done 02:04
Website files 18 GB Done 02:11
Finance shared drive 146 GB Done 02:47
Helpdesk

Problems logged, and closed.

Staff raise issues by email, WhatsApp or portal, and see when they are fixed.

  • Tickets by email, WhatsApp or portal
  • Response times agreed in writing
  • Remote fixes, visits when needed
Helpdesk Search GWGrace WanjiruAdministrator
Helpdesk
Open tickets9
Average first reply18 min
Solved, September126
TicketFromIssueStatus
T-2318 Grace, Westlands Printer offline Solved
T-2321 Brian, Mombasa VPN not connecting In progress
T-2322 Amina, Finance New laptop setup Visit 8 Oct
T-2324 Reception Shared mailbox full Urgent
Tickets by week
1 Sep 8 Sep 15 Sep 22 Sep 29 Sep
Helpdesklive
T-2318 Grace, Westlands Solved
T-2321 Brian, Mombasa In progress
T-2322 Amina, Finance Visit 8 Oct
How we work

Audit and fixes in 21 working days.

  1. 01Days 1 to 5

    Audit

    We review your systems, hosting, accounts, devices, backups and data handling, on site and remotely.

  2. 02Days 6 to 8

    Plan

    A plain-language report with risks ranked, a target setup and a costed plan to get there.

  3. 03Days 9 to 21

    Fix and move

    Quick wins first, then migrations, hosting, email or security changes, scheduled around your work.

  4. 04Monthly

    Support and report

    Monitoring, backups, patches and helpdesk on retainer, with a short report every month.

Tools we use Cloudflare · AWS · Google Cloud · cPanel and WHM · Google Workspace · Microsoft 365 · Let's Encrypt · DomainMaster

Questions

Before you ask.

What does an IT audit cover?

Your websites and systems, hosting, email and domains, user accounts and passwords, devices, backups, and how personal data is stored and shared. You get a short report with risks ranked and a plan to fix them.

Do you offer monthly IT support?

Yes. A retainer covers monitoring, backups, updates and security for everything we look after, plus a helpdesk your staff reach by email or WhatsApp, with response times agreed in writing.

Can you help us with the Data Protection Act?

Yes. We map the personal data you hold, tighten who can access it, set up backups and breach steps, and prepare your ODPC registration and policies with you. For legal sign-off we work alongside your lawyer.

Can you move our email or hosting?

Yes. We move email to Google Workspace or Microsoft 365, and sites and systems to servers we manage. Each move is planned and tested first, so nothing is lost and staff keep working through the switch.

What does IT support cost?

It depends on the number of staff, devices and systems. After a free scoping call you get a fixed-scope proposal in writing, so you know the monthly cost before we start.

Let's check your IT.

A free scoping call, then a fixed-scope proposal in writing.

We’re online · real human Get a quote