Every question, answered plainly.

Because the honest answer always depends on scope. A brand identity for a single-product startup is different from one for a multi-location restaurant group. The bands above are real, the scoping call is free, and you’ll get a fixed-price proposal before signing anything.

Retainers run three months minimum to let paid campaigns stabilise and content compound. Projects are one-off. Partnerships are annual.

Yes. We have active clients in Uganda, Tanzania, Rwanda, Zambia, South Africa and Nigeria. Pricing is billed in KES or USD; we’re VAT-registered in Kenya.

Yes. We often work alongside in-house marketers as a creative + paid extension. Many of our retainers run that model.

Monthly retainers are invoiced on day 1 of the month, due net-7. Projects bill 50/50 against milestones. We accept bank transfer (KES/USD), M-Pesa Paybill, and credit card via Stripe for international clients.

Every site is delivered in 21 working days, from planning the pages to going live, including stores, booking sites and portals.

Yes. You get an easy editor for pages, products and posts, a short training session and written notes. We are a message away if you get stuck.

We can. Hosting on our servers includes backups, security updates, uptime checks and SSL. If you prefer your own host, we hand over everything.

Yes. We connect STK push checkout and paybill payments, and match each payment to the right order or invoice automatically.

It depends on the pages, features and connections. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

Only if you decide it should. We start with staff approving every reply and document. Once accuracy is proven, you choose which simple answers can go out alone, and everything else still waits for a person.

Your documents and records stay in your systems or on servers we manage for you. We use business AI services that do not train on your data, limit access by role, keep logs, and design with the Data Protection Act 2019 in mind.

Yes. Current AI models handle English and Swahili well. We test the assistant on your real questions in both languages before it goes live, and it hands over to staff when it is unsure.

It will sometimes, which is why it shows its sources, flags answers it is unsure of and hands over to a person. We review mistakes with you each month and improve the rules and the data it works from.

There is a build cost and a monthly running cost for AI usage and hosting, which depends on volume. After a free scoping call you get a fixed-scope proposal in writing, with the running costs estimated.

Pinch CRM is our own customer system: one inbox for WhatsApp, SMS, email, web chat and social, plus contacts, pipelines, booking pages, forms, campaigns, calls, invoices and reports. We host it, support it and build ERP modules on the same data.

21 working days from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we set up and build, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

Yes. We bring across your contacts, companies, deals, items, open invoices and staff records during setup, and check them with you before go-live. Your old system can stay open for reference while the team settles in.

No. Most businesses start with the CRM side, then add stock, purchasing, finance, HR or payroll. Every module shares the same contacts, items and staff records, so nothing is typed twice.

Yes. M-Pesa and bank statements are imported and matched to invoices, invoices carry the eTIMS details and are ready for a direct connection, and payroll works out PAYE, NSSF, SHIF, Housing Levy, NITA and HELB, with P9 forms.

Yes. Your logo and colours, an AI brand voice and a web chat widget for your site. Agencies get a sub-account for each client and roll-up reports across them.

It depends on the modules, users and channels you need. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

Technical fixes can show within weeks. New content usually takes three to six months to rank well, depending on how competitive your searches are. You see the progress in the dashboard every month, not just at the end.

Answer engine optimisation. More buyers now ask ChatGPT, Gemini, Perplexity or Google's AI Overviews instead of clicking through results. We structure and write your pages so these tools can understand and quote them, and we monitor whether they mention you.

No one honestly can, because Google and the AI engines make that call. What we commit to is the work: a clear plan, fixes and content every month, and straight reporting on rankings, mentions and enquiries.

Yes. We set up and look after the Google Business Profile for each branch, keep hours, photos and services current, ask happy customers for reviews and reply to every review.

It depends on the size of the site, the number of locations and how competitive your searches are. After a free scoping call you get a fixed-scope proposal in writing, so you know the monthly price before we start.

Yes. Once the project is paid, the final artwork is yours. You get the source files (AI, SVG, PDF and PNG), the colour codes and notes on the fonts and their licences.

Yes. Many clients need a tidy-up, not a new name. We keep what customers already recognise, fix what is inconsistent and fill the gaps, such as templates or a guidelines document.

Yes. We build editable Canva templates for posts, stories and adverts, set to your colours and fonts, and show your team how to use them without breaking the look.

We prepare print-ready files to your printer's specifications, check the proofs with you and can coordinate the print run for signage, packaging, brochures and banners.

It depends on the scope: a logo refresh, a full identity, or an identity with campaign artwork and templates. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

As short as the message allows. Brand films usually run one to three minutes and social cuts 15 to 60 seconds. We agree the lengths with you at the start, based on where people will watch.

Yes. We write the script, plan the interview questions and coach the people on camera, so nobody has to read from a sheet. You approve the script before we film.

Yes. Every cut can carry English subtitles, and we can add Swahili or other languages on request. Subtitles are burned in for social media and supplied as caption files for YouTube.

Yes. Everyone interviewed or featured signs a release and we keep the records, in line with the Data Protection Act 2019. For children and programme beneficiaries we agree extra safeguards with you first.

It depends on the length, shoot days, crew, locations and the number of cuts. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

A hotel management system built by Pinch Africa for Kenyan hotels, lodges and camps: reservations, booking engine, channel manager, front desk, housekeeping, POS, events, folios and payroll in one system.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

No. Most properties start with reservations, the booking engine and the front desk, then add the restaurant, events and payroll. Each module works on its own and they all share the same data.

Yes. Rates and availability stay in step with the OTAs, through the channel manager you already use or a direct connection where the channel offers one, so a room sold on one channel closes on the others.

Yes. We connect folios and restaurant bills to eTIMS so each sale is validated as it is issued and the receipt number is kept with the bill.

Yes. Rates, deposits and bills can be in KES or USD, paid by M-Pesa, card or bank transfer, with the exchange rate recorded on each payment.

It depends on the modules, the number of rooms and outlets, and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

DaimaFund is Pinch Africa's SACCO and chama platform: members, savings, loans, M-Pesa collections and payouts, dividends, SASRA returns and a member app in one system, built for Kenyan SACCOs and chamas.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

Yes. We import members, balances, loans and schedules from your current system or spreadsheets, then check the figures with you side by side so they agree before you switch.

Yes. Chamas, investment groups and microfinance lenders use the same modules with simpler rules: contributions, merry-go-rounds, fines, group loans and shares in a joint investment.

Yes. Returns are drawn from the same ledger as your accounts, so the numbers match. Your finance team reviews and signs them off before they go to SASRA.

Access is set by role, data is encrypted, and every view and change is logged. Consent and data requests are handled the way the Data Protection Act 2019 expects, and Pinch hosts, backs up and monitors the system.

It depends on the modules and the number of members. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

An NGO management system built by Pinch Africa for organisations in Kenya and Zambia: programmes and M&E, field data, reach and safeguarding, grants and proposals, budgets, finance, donor reports, procurement, operations, people and governance in one system.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

Yes. Forms are saved on the phone and sync when the officer is back in range. Supervisors can see what is still waiting, so nothing is lost or counted twice.

Yes. Ready forms for SF-425 (US federal awards), FACE (UN agencies), EU PRAG Annex VI and Global Fund PU/DR fill from the same ledger and verified results, and your other donors' templates are set up once. Every report goes through review and sign-off.

If you choose. Donor observer logins are read-only and show only that donor's grants: results, spend and submitted reports. Nothing else in the system is visible to them.

When a requisition or order is raised, its amount is reserved on the budget line at once. The balance everyone sees is budget minus spend minus those commitments, and a supplier is paid only when the order, goods received note and invoice match.

People are recorded under coded IDs, names sit in restricted fields, consent is kept with each record, safeguarding cases are sealed to named staff, and every view is logged, in line with Kenya's Data Protection Act 2019 and Zambia's Data Protection Act 2021.

Yes. We have a studio in Lusaka, and one system runs Kenyan and Zambian offices side by side in KES, ZMW and USD, with Zambian PAYE, NAPSA and NHIMA and Kenyan PAYE, NSSF, SHIF and the Housing Levy in payroll.

It depends on the modules and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you can put the cost into a grant budget before we start.

A manufacturing ERP built by Pinch Africa for Kenyan manufacturers: production orders on stage tracks, recipes, quality, stock in batches, purchasing, suppliers, sales, dispatch, costing, finance, HR and payroll in one system, with one approvals inbox.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

No. Most factories start with production and stock, then add sales, finance and payroll. Each module works on its own and they all share the same data.

Yes. Each approval type has its own value bands and approvers, the person who raises a document can never approve it, and every decision keeps its reason. An administrator can change the rules without a developer.

Yes. Every invoice and credit note keeps its eTIMS invoice number and QR code, and the system is ready to connect to KRA eTIMS directly. Until that link is switched on, eTIMS records are imported and matched to each invoice.

Yes. Every screen works on a phone or tablet, so supervisors, sales reps and drivers update it where the work happens.

Yes. It is ready for M-Pesa, your bank and eTIMS. Today it imports M-Pesa statements and statements from nine Kenyan banks, exports bulk payment files, and sends journals to QuickBooks, Zoho Books or Sage if your accountant prefers them.

It depends on the modules and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

A company management system built by Pinch Africa for Kenyan companies: CRM, proposals, contracts, projects, timesheets, invoicing, expenses, HR, leave, payroll and documents in one workspace.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

No. Most companies start with CRM or HR and payroll, then add projects, approvals and the client portal. Each module works on its own and they all share the same data.

Yes. PAYE, SHA, NSSF and the Housing Levy are calculated each month, payslips go to staff phones, and you get the figures for your iTax returns. We update the rates when the law changes.

Yes. We connect sign-in to Google Workspace or Microsoft 365, so staff use the accounts they already have and lose access the day their account is closed.

Yes. M-Pesa, your bank, KRA eTIMS, email and calendars, plus exports for QuickBooks, Zoho Books or Sage if your accountant prefers them.

It depends on the modules and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

A management system built by Pinch Africa for dairy and produce co-operatives, outgrower schemes, aggregators and exporters: farmer register, collection, quality, farmer payments, input credit, loans, extension, traceability, buyers and finance in one system.

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on, ideally at the start of a pay period.

Yes. The collection app saves every delivery on the clerk's phone and prints the receipt there, then sends the records when signal returns. The farmer's SMS goes out as soon as the phone syncs.

Yes. Every farmer gets an SMS after each delivery and on pay day, and can check deliveries, pay, credit and loan balances through a USSD menu on any phone. The app is there for those who want it.

Yes. We import members, shares, input credit, loans and advances from spreadsheets or your old system, find duplicates, and check the opening balances with your finance team before go-live.

The pay run works out each farmer's gross from deliveries and grades, takes deductions in the order you set, and needs two officials to approve it. Pay then goes out by M-Pesa bulk payment or as a bank or SACCO file, and each farmer gets a statement.

It keeps the records auditors ask for: the grower register, spray records, internal inspections, residue tests and lot traceability, with a recall drill you can run in minutes. Certification itself is still done by your certification body.

It depends on the modules, the number of centres and farmers, and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

An operations system built by Pinch Africa for mines, quarries, mining contractors and energy companies: production, haulage, equipment, maintenance, safety, permits, the assay lab, stores, contractors, shifts, payroll, environment, community, licences and solar or mini-grid billing in one system.

21 working days, from the first site walk to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your teams and switch on.

Yes. The phone and tablet app saves shift reports, checklists, hazards and readings on the device and sends them when signal returns. The office screens need an internet connection, which most sites already have by satellite, fibre or mobile data.

Where your tracker or weighbridge supplier offers an interface, we can build a connection so positions, engine hours and weights come in on their own. Where there is none, the system reads their export files, or operators record loads on the cab tablet.

Anyone on site reports an incident, near miss or hazard from a phone, with a photo and the location, and can do it anonymously. Serious reports alert the right people at once, and each one is followed through investigation and actions until it is closed.

It keeps your customers, meters, tariffs and payments, and matches M-Pesa payments to the right account. Creating tokens and locking or unlocking devices is a connection we can build where your meter or PAYG supplier offers an interface.

No. Most sites start with production, maintenance and safety, then add stores, payroll and the rest. Each module works on its own and they all share the same data.

It depends on the modules, the number of sites and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

A church management system built by Pinch Africa for churches, ministries, faith-based schools and charities in Kenya: members and families, giving by M-Pesa, attendance, fellowships, volunteers, children's check-in, pastoral care, sermons, projects and branch accounts in one system.

21 working days, from the first meeting to go-live. Days 1 to 3 we map how your church works, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

Yes. Members give to your paybill with an account name for each fund, such as TITHE or BUILDING. Each gift is matched to the member by phone number and receipted by SMS within seconds, and it appears on their giving statement.

Yes. Each branch has its own members, services, accounts and reports, and branch staff see only their branch. The main church sees every branch side by side and the totals for the whole church.

Access is set by role, so giving is seen only by the treasury team, pastoral notes only by the pastor caring, and children's records only by the children's team. Consent is recorded, every change is logged, and the system is built to support your duties under the Data Protection Act 2019.

Yes. We import your spreadsheets, clean out duplicates with your office, and can type in paper cards as part of the setup. Members can then check and update their own details from a link.

Your services stream through your YouTube or Facebook channel, and the system shows them on a watch page on your website and in the member app, with sermon notes, giving details and a connect card for first-time viewers.

It depends on the modules, the number of branches and members, and the number of staff users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.