Dam Estate Langata, Nairobi +254 706 206 160
pinch@pinch.africa Get a Quote
Free Audit Quote
Free audit Get a quote
WhatsApp Call +254 706 206 160 pinch@pinch.africa
All industries Healthcare

Every patient, test and bill in one system.

Registration, triage, consultations, lab, imaging, pharmacy, wards, theatre, maternity, billing and SHA and insurance claims in one system built for Kenyan hospitals and clinics. Notes, results and charges land on one patient record, so nobody waits on a paper file.

Plan your system Click through the system
Modules
24
Features
244
Login
1
Smiling doctor with a stethoscope listening to a patient
Dashboard Search GCGrace ChepkemoiHospital administrator
HOSPITAL Welcome back, Grace Mwangaza Medical Centre, Nakuru and the Naivasha clinic. Tuesday 6 October 2026. Register patient Admit patient Take payment
Patients today186outpatient and casualty, 112 seen
Beds occupied47 of 6078% occupancy
Revenue todayKES 1,842,300all departments and payers
Claims awaiting paymentKES 4,186,500214 claims with 6 payers
Patients in the building
QueuePatientWhereStatus
A-14 Mary Wanjiku Antenatal clinic with doctor
C-03 Stephen Ngugi Casualty emergency
B-22 Ivy Chebet Paediatrics priority
Recent activity
M-Pesa payment matched, INV-26-70412KES 5,150 from Joseph Mutai, 3 min ago
Critical result called throughPotassium for Stephen Ngugi, casualty, 10:01
Caesarean complete, theatre 2Baby girl, 3.2 kg, mother to bed MT-07
Claim rejected by Mvule Health InsuranceCL-26-11588, discharge summary missing
Try the live demo
Patients today 186 outpatient and casualty, 112 seen
Your hospital runs on Paper files. Excel. WhatsApp.
  • Files go missingA patient waits while someone searches the records room, and the doctor starts without the history.
  • Claims come back rejectedA missing signature or diagnosis code, and a claim waits another month to be paid.
  • Services never reach the billTests, drugs and theatre items used on the ward are not charged, and the loss shows only at audit.
  • Patients wait at every stepQueues at registration, triage, the lab and the pharmacy, and nobody can see where the hold-up is.

Your patients deserve better.

The system

EMR, lab, pharmacy and billing. One login.

A hospital management system for private hospitals, clinics, maternity homes, labs and pharmacies. Sixteen modules share one database, so an order from the doctor reaches the lab, the result returns to the record and the charge lands on the bill or the claim. Click around the dashboard below to open each module.

Live demo, click anything

A working copy of Pinch for Hospitals & Clinics. Nothing you do here is saved.

  1. Open a module
  2. Open a record
  3. Press Register patient, save
  4. Go full screen
0 of 4 tried
MMMwangaza Medical Centre60-bed private hospital, Nakuru
Dashboard GCGrace ChepkemoiHospital administrator
HOSPITAL Welcome back, Grace Mwangaza Medical Centre, Nakuru and the Naivasha clinic. Tuesday 6 October 2026.
Patients today186outpatient and casualty, 112 seen ▲ 2.2%
Beds occupied47 of 6078% occupancy ▲ 2.3%
Revenue todayKES 1,842,300all departments and payers ▲ 2.6%
Claims awaiting paymentKES 4,186,500214 claims with 6 payers ▼ 3.3%
Patients today, last 12 weeks186 This periodLast period
20 Jul3 Aug17 Aug31 Aug14 Sep28 Sep
By status
  • with doctor1
  • emergency1
  • priority1
At a glance
Patients in the building
QueuePatientWhereStatus
A-14 Mary Wanjiku Antenatal clinic with doctor
C-03 Stephen Ngugi Casualty emergency
B-22 Ivy Chebet Paediatrics priority
Recent activity
M-Pesa payment matched, INV-26-70412KES 5,150 from Joseph Mutai, 3 min ago
Critical result called throughPotassium for Stephen Ngugi, casualty, 10:01
Caesarean complete, theatre 2Baby girl, 3.2 kg, mother to bed MT-07
Claim rejected by Mvule Health InsuranceCL-26-11588, discharge summary missing

Dashboard

Patients in the building, beds, today's revenue and money owed by insurers on one screen: the first thing the administrator sees each morning.

Open a module
Modular Build your system: switch modules on or off. 16 core modules for this sector, 8 add-ons any sector can use. Start with a few, add the rest later.
Front office
Clinical
Inpatient
Finance
People & reports
Add-ons
24 of 24 modules on Get a fixed price for these modules

Custom built, not off the shelf. Every system we build is made to fit the client's needs: the modules, screens, wording and reports follow how your organisation works. The business, names and figures in this demo are examples.

Free plan, no obligation

Get the plan for your hospital or clinic.

  • A fixed-scope plan and price within 24 hours
  • Live in 21 working days, then hosted and supported by us
  • Built around how you work, not squeezed into a template
Robinson Edwin Rachel Wilson Your answers go straight to the people who build it.
1 of 3Your facility
Your facility
What do you run?
How many patients a day?

We reply on WhatsApp, usually within 2 hours in studio hours. No spam, ever.

Patient flow

The sickest seen first.

Vital signs, triage priority and a live board of every patient in the building, so the sickest are seen first.

  • Vitals at the station
  • Triage categories
  • Out-of-range alerts
Triage Search GCGrace ChepkemoiHospital administrator
TriagePatient flow, Tuesday 6 October, 10:40.
Queue screen Casualty Take vitals
In the building74patients
Waiting for triage9
Emergencies today4all seen in casualty
Average triage wait12 min
Search patient or queue no. All clinics All priorities
QueuePatientVitalsPriorityStatus
A-14 Mary Wanjiku BP 118/76, 36.6°C Routine with doctor
C-03 Stephen Ngugi BP 92/58, pulse 124 Emergency casualty
B-22 Ivy Chebet 39.2°C, 18 kg Priority triaged
A-09 John Kamau BP 158/96, sugar 11.4 Routine at lab
A-17 Esther Nyokabi Not taken yet Routine waiting
Arrivals by hour
6am 7am 8am 9am 10am
Triagelive
A-14 Mary Wanjiku with doctor
C-03 Stephen Ngugi casualty
B-22 Ivy Chebet triaged
Wards & beds

Every bed at a glance.

Admissions, the bed board, nursing notes, medication rounds and discharge for every ward.

  • Live bed board
  • Admission in one step
  • Transfers
Wards Search GCGrace ChepkemoiHospital administrator
WardsBed board, Tuesday 6 October.
Transfers Discharges Admit patient
Beds occupied47 of 6078% occupancy
Admissions today6
Discharges planned93 done, 6 to go
Average stay3.4 daysSeptember
Search bed or patient All wards All status
BedPatientWardRunning billStatus
M-04 Peter Mwangi Medical ward KES 68,400 discharge today
M-11 Stephen Ngugi Medical ward KES 12,600 admitted today
S-07 Mercy Chepngeno Surgical ward KES 142,800 occupied
P-03 Brian Odhiambo Paediatric ward KES 31,200 occupied
MT-02 Agnes Chelangat Maternity KES 54,000 occupied
Beds occupied at midnight
Wed Thu Fri Sat Sun Mon
Wardslive
M-04 Peter Mwangi discharge today
M-11 Stephen Ngugi admitted today
S-07 Mercy Chepngeno occupied
Insurance & SHA claims

Claims that get paid.

SHA and private insurer claims built from the bill, checked, submitted and tracked to payment.

  • Claims built from the bill
  • Pre-authorisation
  • Checks before submission
Claims Search GCGrace ChepkemoiHospital administrator
ClaimsClaims by stage, September and October.
Remittances Batches New claim
Claims in progressKES 6,412,800318 claims
Submitted, not paidKES 4,186,500
Rejected this month11KES 214,300 to fix
Paid in SeptemberKES 5,032,700
Search claim or patient All payers All stages
ClaimPatientPayerAmountStatus
CL-26-11842 Peter Mwangi SHA KES 68,400 to prepare
CL-26-11836 John Kamau Baobab Medical Cover KES 10,260 ready to submit
CL-26-11790 Faith Jepkorir Kifaru Assurance KES 162,400 pre-authorised
CL-26-11612 Grace Wanjiru SHA KES 46,500 submitted
CL-26-11588 Teresia Mumbi Mvule Health Insurance KES 84,750 rejected
Owed by payer, KES K
SHA Mvule Kifaru Baobab
Claims in progress KES 6,412,800 Submitted, not paid: KES 4,186,500
A patient's visit

From booking to the follow-up.

One record follows the patient from the first booking to the next review, so every department works from the same history and the same bill.

  1. 01

    Book or walk in

    Booked online, by phone or at the desk, with a reminder the day before.

  2. 02

    Register and triage

    Cover checked at the desk, vitals taken once and the queue set by priority.

  3. 03

    See the doctor

    History, results and allergies on one screen, with tests and medicines ordered from the note.

  4. 04

    Lab, scan and pharmacy

    Results come back to the record and the prescription is waiting at the pharmacy.

  5. 05

    Pay or claim

    One bill, paid by M-Pesa or card, with the SHA or insurer part sent to claims.

  6. 06

    Follow-up

    The next review booked before the patient leaves, and a reminder sent before it.

Portals

Patients book and pay from their phone.

Patients book visits, see when results are ready, pay bills and order refills from their phone. Clinicians work from tablets at the bedside, and directors see visits, beds and claims wherever they are.

For patients, doctors & nurses and directors & administrators.

Built for Kenya

Wired into how patients pay here.

M-Pesa

Deposits by STK push, and paybill payments matched to the right bill by hospital or bill number.

Choose a connection to see what it does.

HCPinch for Hospitals & Clinics
Running today

Live in this sector.

Health Financing CoP home page Health Financing CoPData platform Health budget tracker for 22 African countries, with a learning hub for civil society. healthfinancingcop.africa CITAM+ Zambia home page CITAM+ ZambiaProgramme site Community initiative for TB, HIV and malaria care in Zambia. citamplus.org
See every project
One record. Notes, results, medicines and bills on one patient record.
Paid on time. SHA and insurer claims built from the bill and tracked to payment.
Built for Kenya. M-Pesa, SHA, KRA eTIMS and MOH returns from day one.
Everything inside

244 features. 27 areas, one system.

Every feature in Pinch for Hospitals & Clinics, grouped by area. Pick an area, or search for the thing you need.

Patients & registration

One record per patient across outpatient, wards, maternity and the satellite clinic, found by name, phone, ID or SHA number.

  • Quick registrationName, date of birth, sex, phone, ID or birth certificate number and next of kin captured at the desk in about two minutes.
  • One record, one numberEach patient gets one hospital number used at every visit, in every department and at the satellite clinic.
  • Duplicate checkName, phone and ID checked on save, so a returning patient is not registered twice.
  • SHA and insurance detailsSHA number, insurer, scheme, member number and cover limits kept on the record, with the card scanned.
  • Cover confirmed before treatmentSHA status checked on the provider portal, or through an integration where one is available, and the result saved with the visit.
  • Family linksMothers, babies and dependants linked, so a newborn's record starts from the mother's.
  • Allergies and alertsDrug allergies, chronic conditions and alerts shown in red on every screen that opens the record.
  • Photo and ID scanA photo taken at the desk and the ID scanned, to confirm the right patient at each step.
  • Visit historyEvery visit, diagnosis, test, prescription, admission and bill in one timeline.
  • Consent formsConsent for treatment, data sharing and reminders signed on a tablet and kept with the record.
  • Cards, wristbands and labelsPatient cards, wristbands and sample labels printed with the hospital number and a barcode.
Growth

And the marketing to fill the clinics.

Website DevelopmentA clear site with your services, doctors, insurers and online booking built in. SEO & AEOFound when people search for a clinic, a scan or a specialist near them. Mobile AppsA patient app for bookings, refills, bills and results-ready notices.
Rollout

Live in 21 working days.

A fixed plan you can hold us to: what happens on which working day, from the first walk-through to the day your team goes live.

01Walk the hospital
Days 1 to 3
Days 1 to 3

We follow a patient from the desk to discharge and agree which modules go first.

02Build in sprints
Days 4 to 15
Days 4 to 15

Working screens to test every few days, set up with your real prices, tests and wards.

03Move your data
Days 16 to 18
Days 16 to 18

Patients, price lists, formulary, stock and open bills imported and checked with you.

04Train and go live
Days 19 to 21
Days 19 to 21

Each department trained on site, with go-live set for a quieter day and our team on the floor.

Questions

Before you ask.

What is Pinch for Hospitals & Clinics?

A hospital management system built by Pinch Africa for Kenyan hospitals, clinics, maternity homes, labs and pharmacies: patient registration, triage, the EMR, lab, imaging, pharmacy, wards, theatre, maternity, billing, SHA and insurance claims, stores, payroll and MOH reports in one system.

How long does it take to go live?

21 working days from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on. Larger hospitals can go live in phases, starting with the modules that matter most.

Can it handle SHA and private insurance claims?

Yes. Claims are built from the bill with diagnoses, services and documents attached, checked for gaps before they go out, and tracked to payment. SHA claims are prepared to SHA requirements and submitted through the provider portal, or connected directly where SHA offers an integration to your facility. Insurer claims go out in each insurer's format.

How do you protect patient confidentiality?

Health data is sensitive personal data under Kenya's Data Protection Act, 2019. Each role sees only what it needs, every view and change of a record is logged, connections are encrypted, backups run daily and patient consent is kept on file. You remain the data controller and we sign a data processing agreement as your processor.

Can you move our records from paper or our old system?

Yes. We import your patient register, price lists, formulary, stock and open bills from your old system or spreadsheets, merge duplicates and check the result with you before go-live. Paper files are usually not typed in wholesale: we start each patient's electronic record at their next visit, and can scan old files where you want them on the record.

What happens when the internet goes down?

The system runs in the browser on a hosted server, so it needs a connection. We advise a second line or a mobile data router that takes over on its own, and give you short paper fall-back forms that are entered once the line is back. Where outages are frequent, we can set up a local server on site that syncs with the hosted one.

Do we have to replace everything at once?

No. Many facilities start with registration, consultations, the pharmacy and billing, then add the lab, wards, theatre and claims. Each module works on its own and they all share the same patient record.

What does it cost?

It depends on the modules, the number of beds, branches and users, and the connections you need. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

Let's map your hospital.

A free scoping call, then a fixed-scope proposal in writing.

Plan your system See websites and systems
We’re online · real human Get a quote