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All industries Travel & Safaris

From first enquiry to last game drive.

Enquiries, itineraries, quotes, lodge bookings, vehicles, guides and supplier payments in one system built for safari operators. Send a priced itinerary the same day, and see every trip, deposit and balance in one place.

Plan your system Click through the system
Modules
16
Features
215
Login
1
Young guest at the wheel of a safari vehicle beside his guide on the plains
Dashboard Search NKNjeri KamauReservations manager
SAFARI OPERATOR Welcome back, Njeri Silverthorn Safaris, Tuesday 6 October 2026. New enquiry New quote Record payment
Open pipelineUSD 312,40058 open enquiries
On safari today7 trips23 guests, 8 vehicles
Departing in 30 days246 still need vouchers
Balances dueUSD 84,6503 overdue
Departing this week
TripDepartsRouteStatus
SS-1044 Kapoor Thu 8 Oct Amboseli, Mara balance due
SS-1048 Anderson Fri 9 Oct Mara, by air ready
SS-1045 Otieno Sat 10 Oct Naivasha docs sent
Recent activity
Deposit received, SS-1050 MillerUSD 5,958 by card, 12 min ago
New enquiry on WhatsAppAnanya Rao, Mara and Zanzibar, 6 guests
Lodge confirmed for SS-1046River camp, Mara, 3 nights from 20 Oct
Review from the Weber family5 stars, guide Daniel Sankale named
Open pipeline USD 312,400 58 open enquiries
Your safaris run on WhatsApp. Excel. Email threads.
  • Enquiries scattered everywhereWeb forms, email, WhatsApp and agents, and nobody is sure who replied to whom.
  • Quotes take two daysRates, park fees and margins pulled from five spreadsheets, and the client books elsewhere.
  • One vehicle, two groupsThe same Land Cruiser and guide promised to two groups for the same week in the Mara.
  • Margins show up too lateLodge deposits, park fees and flights tracked by hand, so profit is only clear after the trip.

Your safaris deserve better.

The system

CRM, itineraries and operations. One login.

A full tour operator system on one database: enquiries, itineraries, quotes, lodge, park and flight bookings, fleet, guides, vouchers, a client portal and the accounts. Click any item in the sidebar of the dashboard below to open that screen and see what it does. Start with sales, then add operations when you are ready.

Try it: open a module from the menu, click a record, filter the list, or press New enquiry and save.

SSSilverthorn SafarisSafari operator
Dashboard NKNjeri KamauReservations manager
SAFARI OPERATOR Welcome back, Njeri Silverthorn Safaris, Tuesday 6 October 2026.
Open pipelineUSD 312,40058 open enquiries
On safari today7 trips23 guests, 8 vehicles
Departing in 30 days246 still need vouchers
Balances dueUSD 84,6503 overdue
Departing this week
TripDepartsRouteStatus
SS-1044 Kapoor Thu 8 Oct Amboseli, Mara balance due
SS-1048 Anderson Fri 9 Oct Mara, by air ready
SS-1045 Otieno Sat 10 Oct Naivasha docs sent
Recent activity
Deposit received, SS-1050 MillerUSD 5,958 by card, 12 min ago
New enquiry on WhatsAppAnanya Rao, Mara and Zanzibar, 6 guests
Lodge confirmed for SS-1046River camp, Mara, 3 nights from 20 Oct
Review from the Weber family5 stars, guide Daniel Sankale named

Dashboard

Pipeline, trips on the road, departures, balances due and supplier payments in one place: the first screen reservations opens each morning.

Open a module

Want this for your safaris? Let us build yours.

We walk you through it on a call, map how your safari company works, and send a fixed-scope proposal in writing.

Book a walkthrough Chat on WhatsApp

Custom built, not off the shelf. Every system we build is made to fit the client's needs: the modules, screens, wording and reports follow how your organisation works. The business, names and figures in this demo are examples.

Itinerary builder

Quote a safari the same day.

Day-by-day safaris built from your library of lodges, drives and activities, priced as you go.

  • Day-by-day builder
  • Content library
  • Templates for classic routes
Itinerary builder Search NKNjeri KamauReservations manager
Itinerary builderQ-3148 Laura Bennett, gorillas and Mara, 8 nights.
Preview Save as template Update quote
Nights8
CostUSD 13,150
Selling priceUSD 17,300
Margin24.0%target 22% or more
DaysPlaceStayBasisStatus
Day 1 Nairobi Garden hotel Bed and breakfast available
Days 2 to 4 Masai Mara River camp Full board held
Days 5 to 6 Amboseli Swamp-view lodge Full board available
Day 7 Entebbe Lakeside hotel Bed and breakfast available
Days 8 to 10 Bwindi, Uganda Forest lodge Full board on request
Cost by stop, USD
Nairobi Mara Bwindi Entebbe
Itinerary builderlive
Day 1 Nairobi available
Days 2 to 4 Masai Mara held
Days 5 to 6 Amboseli available
Fleet & guides

Every vehicle and guide, scheduled.

Land Cruisers and vans scheduled per trip, with service, insurance and fuel tracked for each vehicle.

  • Vehicle calendar
  • Assign from the booking
  • Clash check
Fleet Search NKNjeri KamauReservations manager
Fleet12 vehicles, October schedule.
Service log Fuel log Assign vehicle
Out on safari8 of 12
Days booked, October84%
Service due2
Insurance renewals1KDK 214Q, 31 Oct
VehicleTypeTripNext serviceStatus
KDK 214Q Land Cruiser, 7 seats SS-1039 Hoffmann 64,200 km on safari
KDJ 908M Land Cruiser, 7 seats SS-1044 Kapoor 71,000 km booked
KDL 551C Land Cruiser, 6 seats SS-1045 Otieno 58,500 km booked
KDM 642F Land Cruiser, 7 seats SS-1052 Prairie Trails 80,100 km booked
KCZ 330T Safari van, 7 seats Airport transfers 92,400 km available
Vehicle days booked, %
Jul Aug Sep Oct Nov
Fleetlive
KDK 214Q Land Cruiser, 7 seats on safari
KDJ 908M Land Cruiser, 7 seats booked
KDL 551C Land Cruiser, 6 seats booked
Invoices & payments

Paid in USD, KES or M-Pesa.

Deposits and balances invoiced in the client's currency and collected by card, bank or M-Pesa.

  • Invoices from the booking
  • USD, EUR, GBP and KES
  • Card payments
Invoices Search NKNjeri KamauReservations manager
InvoicesClient invoices and payments, October.
Import statement Payment links New invoice
Received, OctoberUSD 96,420
Balances dueUSD 84,650
Overdue3USD 12,310
Matched automatically92%
Search invoice, trip or client All currencies All methods All status
InvoiceClientAmountMethodStatus
INV-4127 Miller, SS-1050 USD 5,958 Card deposit paid
INV-4119 Kapoor, SS-1044 USD 6,750 Bank transfer due
INV-4122 Otieno, SS-1045 KES 96,000 M-Pesa paid
INV-4114 Schneider, SS-1046 EUR 8,036 Bank transfer paid
INV-4130 Collins, SS-1047 USD 6,580 Card due
Received, October USD 96,420 Balances due: USD 84,650
Trips

One safari, start to finish.

The path every trip takes through the system. Each step builds on the last, so nobody retypes a name, a date or a rate.

  1. 01

    Enquiry

    A web form, email or WhatsApp message becomes a lead with dates, party size and budget, and one owner.

  2. 02

    Itinerary & quote

    Days built from your lodges and drives, priced from your rates and park fees, and sent as a branded proposal.

  3. 03

    Deposit

    The client accepts online and pays the deposit by card, bank or M-Pesa, and the quote becomes a booking.

  4. 04

    Reserve

    Lodges, permits, flights, a vehicle and a guide requested from the booking, with every confirmation tracked.

  5. 05

    On safari

    Vouchers and the trip sheet go to the guide's phone, and the client follows each day in the portal.

  6. 06

    Review

    A feedback form goes out after the last day, and guests who loved it are asked for a review.

Portals

The whole trip in the client's pocket.

Clients see their day-by-day itinerary, vouchers and balance in one link, and pay from wherever they are. Sales works one pipeline, and operations and guides see who is going where, in which vehicle.

For clients, sales & reservations and operations & guides.

Built for East Africa

Wired into how safaris are sold here.

M-Pesa

Deposits from Kenyan clients by STK push, and paybill payments matched to the right trip automatically.

Choose a connection to see what it does.

SOPinch for Safari Operators
Running today

Built for safari operators and live.

Safari Suite, FAD Safaris, Osuka's Safari & Tours and Geob Ventures take enquiries and bookings on platforms we built and host, and Mileskeeper keeps travellers' visas, bookings and documents in one place. We also run the CRMs behind Africa Rebound Safaris, Entice Africa Safaris, Royal Private Safaris, Saftrek Adventures and the Nature Point Safari Suite.

Safari Suite home page Safari SuiteSafari platform Real safari itineraries across six countries, clear prices and planning direct with local experts. safarisuite.africa FAD Safaris home page FAD SafarisSafari booking site Road safaris across Kenya, Tanzania, Uganda and Rwanda in their own vehicles from Mombasa. fadsafaris.com Osuka's Safari & Tours home page Osuka's Safari & ToursSafari booking site Private Kenya safaris with a trip finder and itineraries shaped around each guest. osukassafaris.com Geob Ventures home page Geob VenturesSafari booking site Tailor-made East Africa safaris: the Great Migration, gorilla trekking, Kilimanjaro and Zanzibar. geob.co.ke Mileskeeper home page MileskeeperTravel platform Visa applications, bookings, packing lists and trip documents kept in one place for travellers. mileskeeper.com
See every project
Quoted fast. Day-by-day itineraries with lodges, fees and margins, priced the same day.
Run tight. Vehicles, guides, lodges and park fees on one board.
Built for East Africa. USD, EUR and KES, M-Pesa and cards, from the Mara to Zanzibar.
Everything inside

215 features. 24 areas, one system.

Every feature in Pinch for Safari Operators, grouped by area. Pick an area, or search for the thing you need.

Enquiries & CRM

Every enquiry from your website, email, WhatsApp and agents in one pipeline, each with a named consultant.

  • Web, email and WhatsApp in one inboxWebsite forms, the reservations mailbox and your WhatsApp Business number all create leads in the same list.
  • Trip details on the leadTravel dates, party size, children's ages, budget, interests and nationality saved on the lead, not in an email thread.
  • Assignment rulesLeads shared out by market, language or agent, or in turn, so each enquiry has one owner from the start.
  • Duplicate checkA returning email or phone number is matched to the existing client, with past trips and notes shown.
  • Pipeline stagesNew, contacted, quoted, negotiating, won and lost, with the value of each stage in USD.
  • Follow-up tasks and remindersCall-backs and chasers set with a due date, and overdue follow-ups shown on the consultant's dashboard.
  • Response time trackingTime to first reply measured per consultant and source, so slow replies show up before clients book elsewhere.
  • Lost reasonsEvery lost lead closed with a reason such as price, dates or booked elsewhere, for reports that show why.
  • Client profilesContacts, preferences, dietary needs, past trips and every message with the client in one record.
  • Source and campaign trackingCampaign tags and referral codes kept on each lead, so you see which ads, agents and pages bring bookings.
  • Replies from the recordAnswer by email or WhatsApp from the lead using saved templates, with every message logged on the client.
Growth

And the marketing to fill the vehicles.

SEO & AEOFound when travellers search for a Mara safari, on Google and in AI answers. VideographyFilms and drone reels from your own trips that sell the next one. Digital MarketingPaid search and social aimed at the markets you sell to, measured in enquiries.
Rollout

Live in 21 working days.

A fixed plan you can hold us to: what happens on which working day, from the first walk-through to the day your team goes live.

01Follow a trip
Days 1 to 3

We trace one safari from enquiry to the last supplier payment and agree which modules go first.

02Build in sprints
Days 4 to 15

Working screens to test every few days, tested with your real lodges, rates and park fees.

03Move your data
Days 16 to 18

Clients, agents, suppliers, rate sheets and booked trips imported and checked with you.

04Train and go live
Days 19 to 21

Sales, reservations and operations trained in your office, with go-live set before the busy months.

Questions

Before you ask.

What is Pinch for Safari Operators?

A tour and safari operator system built by Pinch Africa: enquiries, itineraries, quotes, bookings, lodge and park fees, fleet and guides, vouchers, a client portal and supplier payments in one system.

How long does it take to get our company live?

21 working days, from the first walk-through to go-live. Days 1 to 3 we map how you work, days 4 to 15 we build and you test, days 16 to 18 we move your data, and days 19 to 21 we train your team and switch on.

Can we keep our current website?

Yes. We add an enquiry form or trip finder to your site that feeds the system, or rebuild the site if it is holding you back. Either way, every enquiry lands in the same pipeline.

Do the quotes use our own rates?

Yes. You load your lodge contracts, seasons, park fees and margins, and the itinerary builder prices each day from them. Update a rate once and every new quote uses it.

Can clients pay in dollars or euros?

Yes. Quotes, invoices and payments can be in USD, KES or EUR, paid by card, bank transfer or M-Pesa, with the exchange rate recorded on each payment.

Does it work with our agents?

Yes. Each agent can have a login with their own rates and commission, and you get monthly statements without building them by hand.

What does it cost?

It depends on the modules and the number of users. After a free scoping call you get a fixed-scope proposal in writing, so you know the price before we start.

Let's map your trips.

A free scoping call, then a fixed-scope proposal in writing.

Plan your system See travel work
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