Automation, CRM & Support

Good systems don’t shout. They just work.
We help brands connect their tools, automate their workflows, and keep their digital operations running smoothly, so teams can focus on what actually matters.

systems & automation partners. Built for teams that value clarity and efficiency.

We work across strategy, setup, integration, automation, and long-term support, building digital backbones that scale with your organisation.

Clear systems. Smart automation. Reliable support.

SERVICES INCLUDED

CRM Setup & Configuration Customer & Lead Journeys Marketing Automation Flows System Integrations AI-Driven Automation Data Structure & Syncing Technical Support & Maintenance Ongoing Retainers & Optimisation

CRM Setup & Configuration

Setting up CRMs that match how your team actually works, structured, intuitive, and easy to maintain.

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Customer & Lead Journeys

Designing clear journeys for leads, members, donors, or customers, from first touch to long-term engagement.

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Marketing Automation Flows

Automated email journeys, follow-ups, reminders, and triggers that keep communication timely and relevant.

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System Integrations

Connecting websites, CRMs, forms, email tools, AI assistants, and third-party platforms into one ecosystem.

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AI-Driven Automation

Using AI to qualify leads, respond to queries, route conversations, and reduce manual handling.

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Data Structure & Syncing

Cleaning, organising, and syncing data so reports, dashboards, and teams stay aligned.

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Technical Support & Maintenance

Ongoing monitoring, fixes, updates, and performance checks, handled quietly and professionally.

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Ongoing Retainers & Optimisation

Long-term partnerships focused on improving, refining, and evolving your systems as you grow.

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why choose chose us?

Clarity Behind the Scenes

We don’t over-engineer. We listen, simplify, and design systems that make sense for your size, structure, and goals.

How our automation process works

01 / System Review & Mapping
Understanding your tools, workflows, and pain points.
02 / Design & Architecture
Planning journeys, automations, integrations, and data flow.
03 / Setup & Integration
Configuring systems, connecting platforms, and testing everything thoroughly.
04 / Support & Optimisation
Ongoing monitoring, improvements, and support to keep systems running smoothly.
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Langata Road, Nairobi, Kenya

Pinch@pinch.africa

+254 706 206 160

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